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Factors Affecting the Success of E-Government


For successful E-government endeavor, two critical requirements are needed: availability and accessibility. E-government transactions have to be available 24/7. This provides citizens, partners and employees with the flexibility to process transactions outside standard government office hours. With the inclusion of websites of E-governments, and E-government website needs to satisfy this “high availability” requirement. Also, the E-government endeavor is critically dependent on the accessibility of its integral websites. If the website is not accessible to the intended target users it will not be successful. The causes of failure of the E-government program in developing countries are:




  •  Lack of training schemes and qualified staff, which makes it hard to go with such a new trend like E-government. 
  •  Lack of educating citizens about the value and benefits of E-government, that the government itself should play the main role in this issue. 
  •  Lack of change management efforts. 
  •  High turnover rates of government IT staff because of noncompetitive payment and employment conditions as compared to private sector. 
  •  Lack of public sector skills, and as a result E-government projects are often outsourced to the private sector. 
  •  Large design-reality gaps as a result of using and off-the-shelf solution from an industrialized country for a developing country. 
  •  The need of appropriate infrastructure that means that weak infrastructure will be the first obstacle in employing the E-government program. 
  • · The large gap between the skilled leaders who can afford technology, and the unskillful poor who can’t afford the same.

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